Responsible for delivery of services
Report to the Customer Service Manager.
Resolve customer queries and issues.
Ensure quality of services delivered.
Escalate customer issues for quick resolution.
Execute activities to meet the service period SLAs
Desirable – MBA(Preferred) with 3 -4 yrs exp in retail service delivery / banking operations,atleast 1 yr as a lead
Note- Please mention location preference and post applied for in the subject line
Company Name: CMC Ltd
Experience:0 – 5 Years
Location: Dehradun, Delhi/NCR
Education:UG – Any Graduate – Any Specialization, PG – MBA,PGDM – Any Specialization
Compensation:Rupees 1,00,000 – 3,00,000,As per Company standard
Desired Profile:
Excellent Communication and presentation skills
Good Personality with leadership
People management skills
Good communication and interpersonal skills
Proficient in English and regional language
Computer savvy-good in MS Office
Computer proficiency with high typing accuracy
Capability to manage customer and services oriented processes
Apply Directly to: cmcjob.nr@cmcltd.com
Team Leader - CMC
