This person will be responsible for delivering Dynamics CRM Online and Dynamics CRM On-Premise support for all Microsoft customers and partners.
Their primary focus will be ensuring that all Microsoft customers and partners are very satisfied with the effectiveness and efficiency of the support they receive.
Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and partners and resolution of all issues.
They will develop a relationship with their technical peers for the solution they support and related technologies in order to ensure improved collaboration and satisfaction in support.
Company: Wipro BPO Solutions Ltd
Experience:0 – 5 Years
Location:Navi Mumbai
Desired Profile:
Good communication skills
Comfortable working in shifts
Transport boundary limits: Panvel- GTB Nagar( Harbor line), Thane- Vashi( Harbor line), Kalyan, Dombivili, Mumbra, Thane- Sion
Minimum Qualifications:
Excellent demonstrated customer service skills
Solid communications skills
Strong problem solving skills
Technical writing skills
Working knowledge of microcomputers and Microsoft technologies
Working knowledge of Microsoft® Windows 2003 and 2008 Server; specifically Internet Information Services (IIS) administration, DNS/Networking, Active Directory administration.
Ability to work in a fast paced environment
Works well in a team environment
English proficiency
Effective learning skills
Passion for Technology
Preferred Qualifications:
4 year technical degree or equivalent work experience, plus 1-3 years’ experience in technical support or MIS in an Enterprise environment.
Ability to properly use all Microsoft tools, including MS Solve, Knowledge Base, Internet and Intranet Resources.
Ability to search and understand KB articles to efficiently troubleshoot customer issues.
Demonstrated technical competence with Microsoft Windows Server 2003/2008, Internet Information Server (IIS), Microsoft Exchange Server, SQL Server and Microsoft Office applications.
Ability to effectively communicate with leaders and executives at our customers and partners regarding technical and business issues.
Excellent demonstrated organizational, time management, project management, and negotiation skills.
MCP Certified in at least one of the Windows® Server Operating Systems and one of the following: SQL Server, IIS, or Share Point.
Microsoft Certified System Engineer certificate
Apply Directly to: meghna.kunnath@wipro.com
Technical Consultant - Wipro
