Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Company Name: Amara Raja Group of Companies
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Complete call reports
Display time flexibility towards shifts as per work floor requirements
Perform other duties assigned
Experience:0 – 3 Years
Location: Chennai
Education:UG – B.A – Any Specialization,BBA – Management,B.Com – Commerce,B.Sc – Any Specialization,BCA – Computers,Diploma – Any Specialization
Desired Profile:
Good verbal and written communication skills (English, Hindi, Telugu, Tamil),
Listening skills,
Ability to use PC.
Proficient data entry skills,
Working knowledge of personal computers and ability to navigate through software applications,
Ability to convey information clearly and effectively,
Ability to effectively handle multiple tasks in a fast paced environment,
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues, knowledge of administration and clerical processe
Apply Directly to:
artac@amararaja.co.in
Customer Care Executive - Amara Raja
