Provide knowledgeable assistance for wide number of products and customer situations
Provide information about products and services offered
Generating various reports on accurate and timely basis
Complete internal documentation on paper or online to forward to various departments for work on accounts
Retain customer accounts
Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships.
Willingness to work in rotating shifts and on Sundays & Public Holidays.
Company Name: Kochar Infotech
Experience: 0-select yrs
Location: Bangalore
Education: Graduate, 10+2, Diploma,
Key Competencies
1.Computers: basic knowledge of internet & Windows, ability to navigate multiple applications
2.Typing speed: minimum 15 wpm with minimum 80% accuracy
3.Product knowledge
4.Customer service attitude (includes responsiveness, empathy, managing irate customers, friendliness)
5.Problem solving attitude
6.Listening and comprehension
7.Written communication for documentation purposes
8.Multi- tasking
9.Telephone Etiquette
JOB SPECIFICATION:
Educational Qualification Required:
10+2 and above.
Computer Knowledge
Professionally Qualified candidates are not entertained
Company Profile:
Kochar group is a professionally managed and diversified group with PAN India operations. The group is over 100 years old and is active player in Textiles, BPO Services, Consulting and IT Services. Kochar InfoTech is largest team in India and one of the largest team globally supporting mobile data services and offer services to Telco?s, Mobile application providers, Retail chains, VAS vendors and Handset manufacturers along with Enterprise application providers
Apply Directly to:
anish.sunny@kochar.com
Technical Support Executive - Kochar Infotech
