Voice Process Executive - Firstsource Solution

A CSA in this role deals with a number of incoming calls pertaining to the client’s business.
The associate provides excellent customer service and gives precise information to the customer ensuring Customer satisfaction.

Company Name: Firstsource Solution Ltd


Experience:0 – 2 Years
Location: Bangalore
Education: UG – Any Graduate – Any Specialization,B.A – Any Specialization,B.B.A – Management,B.Com – Commerce,B.Ed – Education,B.Sc – Any Specialization,BCA – Computers,Diploma – Any Specialization

Desired Profile:
Answers incoming customer calls with a friendly and positive manner and provides outstanding
service to the customer throughout the duration of the call.
Responds to incoming/outgoing calls from the customers to solve queries and provide alternative
options & also to change any account information with General maintenance upon customers’request.
Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the clients.
KNOWLEDGE AND SKILLS REQUIRED
Excellent communication skills
Polite and customer service oriented
Able to comprehend customer queries and provide the relevant resolution
Exhibits patience and empathy to resolve customer queries
Typing Skills: 15 wpm with 85 % accuracy

Apply Directly to:
perpeth.fernandes@firstsource.com