1. Answering calls from end users
2. Creation of Ticket and Routing
3. Password Resets
4. Providing status check of tickets to users.
5. Follow-up with support teams to ensure user is recipient of the required service
6. Willingness to work in a 24/7 work environment.
Experience: 0 - 1 Years
Location: Mumbai, Mumbai Suburbs
Education:
UG - B.A - Any Specialization,B.Com - Commerce,B.Sc - Any Specialization,BCA - Computers,Diploma - Any Specialization PG - Any PG Course - Any Specialization
Desired Candidate Profile
Skill Set:
1. Proficiency in MS Office 2003
2. Should have sound knowledge of IT industry and skills.
3. Possess good communication skills (English).
4. Knowledge of Incident Management Tool Remedy desirable
Mail ur CV to:
gpallavi@magna.in
Service Desk Engineer - Magna Infotech
