Company Name:Aditya Birla Management Corporation India Pvt Ltd
- Adhere to defined quality norms.
- Stay updated with latest information on various products and services
- Report daily output to TL’s.
Primary Functions/Responsibilities:
- Do Technical Troubleshooting for Desktop products through voice interactions.
- Adhere to defined quality norms.
- Stay updated with latest information on various products and services
- Report daily output to TL’s.
- Adhere to productivity and service levels norms.
- Adhere to guidelines for code of conduct and confidentiality.
- Performing all KCRPs on the phone system (for voice programs)
- High level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits
- Learn and accept assignments with open cooperative, positive, team-oriented attitude.
- Actively participate in team meetings
- Take initiative
Mandatory Skills Required
- Troubleshooting for basic hardware and networking problems
- Typing Speed Minimum 30 WPM with 90% accuracy.
- Demonstrate and practice good telephone etiquettes
- Good spoken communication skills in English
- To be able to carry out research and have an analytical bent of mind.
Knowledge Required:
- Knowledge of Desktop/CPU Products and Services
Desirable Skills required
- Escalation procedures/protocols
- Program specific software usage
Customer Relations and Customer Service Skills
Preferred Work Experience:
Experience in technical support or fresher with hardware background.
Educational Qualification Required:
10+2/Graduation in any stream (in computer science preferred)
Others:
Willingness to work in rotating shifts and on Sundays & Public Holidays.
INTERESTED CANDIDATES PLEASE CONTACT ANITA (9632690990) & WALK IN FOR AN INTERVIEW BETWEEN 10:30 AM-4PM.
NOTE :PLEASE CARRY A COPY OF THIS MAIL & MEET UP WITH ANITHA
company profile:
With 28 years of experience, Aditya Birla Minacs provides customized business process outsourcing (BPO) solutions focused on five core areas of capability: customer relationship management/contact centers, Minacs Marketing Solutions, knowledge and process outsourcing, finance and accounting outsourcing and Minacs IT Services . The company combines expertise in these areas to improve revenue, customer service, and operating margin for Fortune 500 clients.
Minacs has more than 13,000 employees at locations in North America, Europe, and Asia and has established successful industry practices with clients in the manufacturing/automotive, banking, financial services, insurance, telecommunications, and technology verticals.
As a trusted advisor, Minacs is well positioned for accelerated success in the global BPO industry, through its multinational footprint, its capabilities in multiple industry verticals, its culturally diverse and knowledgeable workforce, and its ability to deliver best-in-class solutions.
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Locations
Bangalore
Experience
0 - 3 years
Role
Technical Support Executive ( voice)
walkin date:week days
timing:10:30 AM-4PM
address:
ADITYA BIRLA MINACS
MILLENIUM TOWERS (NEXT TO CMR IT COLLEGE)
BROOKFIELDS,ITPL ROAD
Technical Support Executive - Aditya Birla - Bangalore
