• To effectively solve customer enquiries & disputes related to financial products across various business segments & across products. Project a professional company image through phone interaction.
Experience: 0 - 2 Years
Location: Gurgaon
Education:
UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Job Responsibilities
• Answer phones and resolve customer issues as per prescribed timelines.
• Provide customers with product and service information & cross sell products as & when opportunity exists.
• Make outbound calls as and when required related to service and cross-sell.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Maintain complete call logs and reports.
• Recognize, document and alert the supervisor of trends in customer calls.
• To achieve or exceed Customer Satisfaction by providing session excellence on every customer interaction and ensuring compliance to internal and external policies/guidelines.
• Recommend process improvements.
• Other duties as assigned during the job.
Desired Candidate Profile
Qualifications:
Graduate
Experience
Fresher or up to 2 years of experience in customer service. (banking preferred but not essential)
Computer Skills
Conversant with MS-Office
Other Skills
- Proficiency in written and spoken English.
- Proficient in speaking Hindi
- Knowledge of any regional Language, desirable.
- Excellent communication and interpersonal & problem solving abilities.
- Readiness to work in flexible shift timings.
YES BANK has been conceived in the spirit of professional entrepreneurship, with an unstinted commitment to establish a high quality, technology driven, state-of-the-art private Indian Bank catering to ‘Emerging India’.
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Customer Service Partner at Yes Bank
