Company Name : Ericsson
·Function: Network Surveillance
·Position: Network Surveillance Engineer
·Grade: 7
·Career Stage: Technician
Location : NCR
Experience : 0-2 years
Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
Key Responsibilities
· Service Alarm Monitoring
· Alarm Management for the assigned Network Services
· Ticket Management
· Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
· Work Order Handling
· Regular follow up on the events with relevant departments working on it as per the MSTOP process
· Work towards KPI & Balanced Scorecard parameters
· Work towards the IPM parameters assigned by the Shift Manager
· To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
· Adherence to the organizational guidelines & departmental processes & procedures
Authority
· Clearing the first level Network Alarms
· Creation of Trouble Tickets
· Ticket updation and routing to the relevant department for further course of action
· Closure of ticket
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Surveillance Engineer at Ericsson
