• Monitor R2K customer’s problem tracking system for new service requests and provide second level troubleshooting support and problem resolution.
• Manage escalation of issues to R2K engineering staff or 3rd party product vendors as required
• Deploy change requests/vendor product upgrades to customer’s test and production environments
• Perform general systems administration and maintenance of customer’s test and production environments
• Perform proactive systems monitoring and investigate automated problem alert notifications.
Location : Bengaluru/Bangalore
Experience: 0 to 2 yrs
Education: (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Post Graduation Not Required)
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Desired Candidate Profile:
The skills required for this position are:
• A first class bachelors degree, OR
• Degree or Diploma in computer applications from any recognized institute
• Good analytical and problem solving skills
• Aptitude and attitude towards customer problems and their solutions
• Must be a fast learner
• Exceptional communication skills
• Understanding of Microsoft server technologies (Win2000, 2003 servers) is required
• Knowledge of MS SQL Server highly desirable
• Prior experience in a Technical call centre catering to US/UK customers will be preferred
Address:
30, Vaswani Victoria,
Victoria Road,
Bangalore BANGALORE,
Karnataka,India 560047.
Email Address : careers@r2k.co.in
Telephone: 91-80-43446000
Administration and Support Engineer at R2K Software
