1.Provide all technical services to customer relating to commissioning, installation, testing, operation, and maintenance of product
2.Monitor and evaluate the effectiveness of product closely, and initiate measures accordingly to ensure effective maintenance and product performance at minimal cost to company
Service and maintain good condition of product, and replace/upgrade components when necessary
Respond to customer complaints and requests for maintenance, upgrades etc. in a timely and effective manner
Conduct analysis and follow up of customer complaints regarding quality, tolerances, specifications, and delivered condition of product
Create alternative solutions to recurring problems
Maintain and submit accurate and timely report to facilitate issue resolution
Develop, maintain and improve customer relations as well as coordinate all related issues
Coordinate with Engineering and Production to discuss specifications required by customers
Propose changes in product, processes, or use of materials or services to reduce cost for company and improve operations
Coordinate with Sales and Parts to consolidate selling and service effort
Collect and analyse market information (customer and competitor) as well as propose appropriate measures
Provide input and support in the development and implementation of business plan, including budget, forecasts, sales/service concepts
If necessary, support in the negotiation of settlement of claims
Location : Korba , Singrauli
Experience: 0 to 5 yrs
Education: (UG - B.Tech/B.E. - Electrical, Mechanical, Diploma - Electrical, Mechanical) OR (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Desired Candidate Profile
Candidate shall have Minimum Degree/Diploma in Mechanical/Electrical Engineering and relevant experience in surface mining familiarity and technical expertise in product will be added advantage.
Excellent technical skills
Good communication and problem solving skills
Ability to work under pressure and independently (self motivated)
Ability to deliver and sense of urgency
Company Profile:
We are (Bucyrus India Pvt Ltd) is a subsidiary of Caterpillar Global Mining LLC. We serve the worldwide mining community through Caterpillar Global Mining organization, headquartered in Oak Creek, Wis.Global Mining is the single point of contact for global mineral producers and the primary link to the Caterpillar extended mining enterprise.
CLICK HERE TO APPLY:
Service Engineer at Bucyrus
