In addition to following McDonald’s policies and procedures, the manager trainee is expected to learn how to supervise people and manage the restaurant during designated time periods to achieve the following results:
• Total Customer Satisfaction-Each customer’s visit to the restaurant meets or exceeds the customer’s expectations of quality, service, cleanliness and value.
• Sales Growth-Total customer satisfaction resulting in comparable sales and transaction count growth.
• Optimum Profit-A bottom line profit that is appropriate for the restaurant’s sales level.
• Motivated and Productive staff-A full staff of people who are able to meet or exceed each customer’s expectations.
• Appropriate and Fair business practices-Business and personnel practices are within the law and consistent with McDonald’s policies and procedures. All employees are treated in the same way they are expected o treat the customer.
• Self development-Personal growth is achieved by improving skills to better meet or exceed each customer’s expectations.
• Recommends/Approves leaves of Crew members, Utility Operators, RE’s and other employees in consultation with the Restaurant Manager.
Contributions
The manager trainee will learn,demonstrate and achieve results through:
1. Delivering excellent quality
i) Food is hot, fresh, good tasting and attractively presented.
ii) Raw product standards are maintained.
iii) Procedures are followed.
2. Delivering excellent services
i) Staff is customer orientated:
(1) Friendly and courteous, creating a pleasant environment.
(2) Responsive to customer needs.
ii) You model outstanding service behaviors for others on your team.
3. Ensuring that the restaurant and lot are attractive, clean, well maintained and properly equipped, providing a safe and welcoming environment for customers and employees.
Other principal accountabilities include, but are not limited to:
• Frequently talking to the customers to measure and improve their satisfaction with their McDonald’s experience.
• Using basic human relations,communications and follow-up skills and treating crew people as customers.
• Managing opening and closing shifts with some supervision.
• Maintainingcritical standards for holding time,service speed and quality,raw and finished product quality,cleanliness and sanitation.
• Responding to changes in the volume patterns and promotional activities by planning and making adjustments as needed to ensure operational standards are maintained.
• Controlling labour,waste,cash and yields while managing shifts(Managing the costs of day-to-day shifts control)
• Knowing and enforcing all appropriate personnel policies,labour laws,security and safety procedures.
• Following up on procedures that support sales-building promotions during the shift.
• Managing customer complaints.
• Supervising delivery of raw products.
• Preparing people, equipment and products for the shift.
• Demonstrating leadership by setting the pace and communicating effectively.
• Training people on crew stations.
• Using S.O.C.s to verify crew performance and give feedback to the person and the management team.
• Completing assigned daily paperwork, including inventories, cash sheets, drawer counts, and deposits.
• Being able to perform all crew stations, including maintenance.
• Following up on the maintenance person during the shift.
• Performing the daily basic equipment checks, and making minor temperature and time adjustments.
Location : Delhi/NCR
Experience: 0 to 1 yrs
Education: (UG - Any Graduate - Any Specialization, BHM - Hotel Management) AND (PG - Post Graduation Not Required)
Desired Candidate Profile:
The candidate should be a graduate/ a Hotel Management Institute passout. Must have excellent communication skills and can handle the customers tactfully, Must be smart & well groomed.
The eligible candidates may visit us on April 14th between10am to 2 pm at
13-A, Jorbagh Market, New Delhi-110003.
Company Profile:
The company is a Joint Venture between McDonalds International and Connaught Plaza Restaurants Private Limited. It operates in the Northern and Eastern region of the country and is managed by the Joint Venture Partner Mr. Vikram Bakshi.
McDonalds worldwide is well known for the high degree of respect for the local customs and culture. McDonalds has developed a menu especially for India with vegetarian selections to suit Indian tastes and preferences. Keeping up the respect for local traditions and customs, McDonalds does not offer any beef or pork items in India.
QSC & V -The Foundation that built McDonalds success
McDonalds as an Employer
With plans to open more restaurants every year, McDonalds generates employment and income opportunities for local people. We want to give every customer the very best. We feel the same way about the people who work with us, at every level - from crew members to trainee managers at the start of their careers, right through to our most senior managers.
Our commitment to people has led to an emphasis on training and development, something that we take very seriously. We provide plenty of on and off-the-job coaching, which is ably supported by an excellent international learning programme that is tailored to suit local needs.
With development comes opportunity. And with a business that is growing continuously, we are able to provide many opportunities. The scope of roles we offer isn't restricted to the restaurant level alone. We also employ people in fields from HR to Finance, IT to Marketing, and Supply Chain to Restaurant Development.
Walk in Date : April 14th
Timing : 10am to 2 pm
Email Address : resume@mcdonaldsindia.net
Management Trainee-Operations at McDonald´s India
