This requisition is for resourcing the pre-trained college graduates for the service desk L1 Technician role
* Stream: Service Desk
* Role: Service Desk Technician
The Level 1 Service Desk technician provides user support and customer service on company-supported computer applications and platforms. The primary purpose is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email or through a web portal).
Main Job Tasks and Responsibilities
• Respond to requests for technical assistance
• Research reported incidents using available information resources
• Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools)
• Diagnose and resolve technical hardware and software issues
• Log all service desk contacts within the incident management tool
• Document all troubleshooting steps and resolution activities within the incident management tool
• Follow standard help desk procedures
• Assign non-resolved incidents or service requests to the appropriate support team
• Proper assignment of tickets (ticket coding and ‘assign to’ groups)
• Ticket Follow-Up: Daily monitoring and action of individual queues
• Identify and escalate incidents requiring urgent attention and action
• Stay current with system information, changes and updates
• Adherence to schedule / compliance for attendance
• Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Education and Experience
• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications; working knowledge of fundamental operations of relevant software, hardware and other equipment
• Ability to type
Key Competencies
• Oral and written communication skills
• Customer service orientation
• Problem analysis and problem-solving
• Learning skills
• Adaptability
• Attention to detail and accuracy
• Stress tolerance
Location : Bengaluru/Bangalore
Experience : 0 - 2 Years
Education : UG - Any Graduate / PG - Any PG Course
Company Profile:
At CGI, we’re committed to the fundamentals that help all of our stakeholders win and grow. Our 31,000 professionals in 125 offices worldwide provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’ businesses. This commitment and know-how has helped CGI reach an important milestone. In 2011, we entered our 35th year of business. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. To all those with whom we have had the privilege of working, thank you.
CLICK HERE TO APPLY:
* Stream: Service Desk
* Role: Service Desk Technician
The Level 1 Service Desk technician provides user support and customer service on company-supported computer applications and platforms. The primary purpose is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email or through a web portal).
Main Job Tasks and Responsibilities
• Respond to requests for technical assistance
• Research reported incidents using available information resources
• Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools)
• Diagnose and resolve technical hardware and software issues
• Log all service desk contacts within the incident management tool
• Document all troubleshooting steps and resolution activities within the incident management tool
• Follow standard help desk procedures
• Assign non-resolved incidents or service requests to the appropriate support team
• Proper assignment of tickets (ticket coding and ‘assign to’ groups)
• Ticket Follow-Up: Daily monitoring and action of individual queues
• Identify and escalate incidents requiring urgent attention and action
• Stay current with system information, changes and updates
• Adherence to schedule / compliance for attendance
• Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Education and Experience
• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications; working knowledge of fundamental operations of relevant software, hardware and other equipment
• Ability to type
Key Competencies
• Oral and written communication skills
• Customer service orientation
• Problem analysis and problem-solving
• Learning skills
• Adaptability
• Attention to detail and accuracy
• Stress tolerance
Location : Bengaluru/Bangalore
Experience : 0 - 2 Years
Education : UG - Any Graduate / PG - Any PG Course
Company Profile:
At CGI, we’re committed to the fundamentals that help all of our stakeholders win and grow. Our 31,000 professionals in 125 offices worldwide provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’ businesses. This commitment and know-how has helped CGI reach an important milestone. In 2011, we entered our 35th year of business. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. To all those with whom we have had the privilege of working, thank you.
CLICK HERE TO APPLY:
