This position involves supporting large publishers who use the DFP Platform to manage their inventory. The analyst will be required to support the onsite operations teams, troubleshoot and resolve DFP issues.
In addition, the analyst will be the voice of the customer and filter back messages to the Product Engineering teams related to product improvements and automation.
Key Responsibilities:-
• Troubleshoot and resolve complex DoubleClick for Publishers (DFP) issues directly for our highest revenue-generating publishers
• Provide guidance and consultative technical expertise to front line General Support and DFP Service Relationship Managers (SRMs)
• Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.
• Collaborate with US/EMEA/JAPAC teams
• Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches
Skills:-
• College degree with computer skills.
• Strong command of English language, to communicate with Googlers and English speaking clients
• Excellent written and verbal skills
• Analytical and highly detail oriented
• Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience
• Interest working in a client-facing service environment
• Proven Ability to produce high volume, repetitive work with high quality and low error results
• HTML, JavaScript, Experience in Publisher Platform products like DFP or other 3rd party sell side products required
Experience:-
• 0- 7 years of work experience with proficient Computer Skills. Recommended streams – BE, MBA, BSc (Computers), BCA/MCA, NIIT (or equivalent) certification)
• Should have work experience in the platform products. Strong online industry domain knowledge)
• Strong online Advertising industry domain expertise
• Should have work experience with knowledge of display ad products. Domain expert in Online Advertising Industry
Location : Bengaluru/Bangalore, Pune
Experience: 0 to 4 yrs
Education: (UG - Any Graduate) OR (PG - Any PG Course)
Company Profile:
Of more than 3,000 technology companies in the Bloomberg database, there are only seven with revenue of more than $2.5 billion, a market capitalization of more than $5 billion, and a compounded annual growth rate greater than 25 per cent during the past five years.
HCL Technologies is one of those seven companies.
What has been the source of HCL’s success during this period of economic turmoil? A combination of technical expertise and an innovative management philosophy that unleashed the innovative thinking of empowered employees.
As a $4 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 26 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.
CLICK HERE TO APPLY:
In addition, the analyst will be the voice of the customer and filter back messages to the Product Engineering teams related to product improvements and automation.
Key Responsibilities:-
• Troubleshoot and resolve complex DoubleClick for Publishers (DFP) issues directly for our highest revenue-generating publishers
• Provide guidance and consultative technical expertise to front line General Support and DFP Service Relationship Managers (SRMs)
• Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.
• Collaborate with US/EMEA/JAPAC teams
• Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches
Skills:-
• College degree with computer skills.
• Strong command of English language, to communicate with Googlers and English speaking clients
• Excellent written and verbal skills
• Analytical and highly detail oriented
• Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience
• Interest working in a client-facing service environment
• Proven Ability to produce high volume, repetitive work with high quality and low error results
• HTML, JavaScript, Experience in Publisher Platform products like DFP or other 3rd party sell side products required
Experience:-
• 0- 7 years of work experience with proficient Computer Skills. Recommended streams – BE, MBA, BSc (Computers), BCA/MCA, NIIT (or equivalent) certification)
• Should have work experience in the platform products. Strong online industry domain knowledge)
• Strong online Advertising industry domain expertise
• Should have work experience with knowledge of display ad products. Domain expert in Online Advertising Industry
Location : Bengaluru/Bangalore, Pune
Experience: 0 to 4 yrs
Education: (UG - Any Graduate) OR (PG - Any PG Course)
Company Profile:
Of more than 3,000 technology companies in the Bloomberg database, there are only seven with revenue of more than $2.5 billion, a market capitalization of more than $5 billion, and a compounded annual growth rate greater than 25 per cent during the past five years.
HCL Technologies is one of those seven companies.
What has been the source of HCL’s success during this period of economic turmoil? A combination of technical expertise and an innovative management philosophy that unleashed the innovative thinking of empowered employees.
As a $4 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 26 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.
CLICK HERE TO APPLY:
