• Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
• This can be related to any computer/peripherals/networking related issues.
• They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.
• Help in achieving SLA’s specially AHT and FCR
• Communicate Quality standards and maintain customer satisfaction Index.
• Mentor and train the agents on latest issues
• Should come up with new troubleshooting techniques
Location : Jaipur
Experience: 0 to 5 yrs
Education: (UG - Any Graduate - Any Specialization, Diploma - Any Specialization, Computers, B.Com - Commerce, B.Sc - Any Specialization, B.A - Any Specialization, B.B.A - Management, BCA - Computers, Other Graduate - Any Specialization) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required, MCA - Computers, PG Diploma - Any Specialization, Computers, M.Com - Commerce, M.A - Any Specialization)
Desired Candidate Profile:
• Must have excellent communication/ interpersonal (verbal & written) skills.
• Should be willing to work in 24*7 environment.
• Ability to use a Desktop Computer System.
• Ability to use Internet and Email with good keyboard skills.
• Knowledge of browsers and internet based applications.
• Problem solving skills in Technical troubleshooting environment.
• Able to work 6 days a week, US Shifts with one week off on roster basis.
• Able to commute with own vehicle for work daily.
Please walk-in with a copy of resume between Monday to Saturday (11am - 5pm).
Company Profile:
Teleperformance has the largest global footprint, with 255 contact centers in 49 countries with more than 130,000 employees worldwide. We offer a platform to the aspirants to grow both on professional as well as personal grounds. We have an excellent facility, healthy working environment and offer good benefits to our employees.”
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Technical Support Associate at Teleperformance India
