Company Name : Sutherland Global Services
· Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
· This is a Level 2 Support and hence would be required to support all telephony and all peripherals
· Configuration of modem & router
· Removal of virus
· Installation of windows & MAC
· Configuration of computer peripherals (Printers, scanner etc.)
Locations : Cochin / Kochi / Ernakulam
Experience: 0 - 5 years
Education : Any graduate
Requirements
1.Any Graduate/ 10+2 Certificate Holder
2.Willing to work US shifts
3.Excellent oral and written communication skills (English)
4.Strong Technical Base since this is for Level 2 Support
·Operating Systems; Windows 9x, 2K, XP
·Hardware & Networking
·Basic hardware knowledge (motherboard, CD/DVD, hard disks, SMPS, keyboard etc)
·Interest technologies ; ISP, dialer application(s), email clients, browsers
5.Keyboarding Skill (WPM – 35) Accuracy (85%)
6.Must be able to join immediately- work location would be Cochin
7.Must have a minimum of 6 months experience with an international BPO in a Voice, Technical Support role.
8.Must be able to submit proof of tenure with the last international BPO and also the last 3 months salary slips
Communication Skills:
· Verbal: Fluent in English
· Written: Good written skills in En
· An aptitude for customer service and Computer troubleshooting
Terms and Conditions:
· Must be able to join immediately
· Should be willing to work night shifts (shifts starting between 5:30PM to 11PM and extending to 9 hours)
· Will be eligible for Sutherland performance incentive subject to company guidelines
· Free cab facility with door pick up and drop for all night shifts (within 35KM radius of the Kakkanad facility)
Interested candidates may please walk-in to the Sutherland recruitment facility at the below address, any day from Mon-Sat, b/w 10AM-6PM with a copy of your updated resume. (Experienced candidates to carry the offer letter and last 3 month's payslips from the last company)
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Address:
Sutherland Global Services (Recruitment Facility).,
6th Floor, Kandomkulathil Towers (Federal Bank Building),
Opp. Maharaja's College Ground, M G Road,
Ernakulam- 682 011
Fresher at Sutherland Global Services
