· Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
· This is a Level 2 Support and hence would be required to support all telephony and all peripherals
· Configuration of modem & router
· Removal of virus
· Installation of windows & MAC
· Configuration of computer peripherals (Printers, scanner etc.)
Locations : Cochin / Kochi / Ernakulam
Experience: 0 - 5 years
Education : Any graduate
Requirements
1. Any Graduate/ 10+2 Certificate Holder
2. Willing to work US shifts
3. Excellent oral and written communication skills (English)
4. Strong Technical Base since this is for Level 2 Support
Operating Systems; Windows 9x, 2K, XP
Hardware & Networking
Basic hardware knowledge (motherboard, CD/DVD, hard disks, SMPS, keyboard etc)
Internet technologies ; ISP, dialer application(s), email clients, browsers
Keyboarding Skill (WPM – 35) Accuracy (85%)
Must be able to join immediately- work location would be Cochin
Must have a minimum of 6 months experience with an international BPO in a Voice, Technical Support role.
Must be able to submit proof of tenure with the last international BPO and also the last 3 months salary slips
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Communication Skills:
· Verbal: Fluent in English
· Written: Good written skills in En
· An aptitude for customer service and Computer troubleshooting
Walk in Date : Mon-Sat
Timing : 10AM-6PM
Address:
Sutherland Global Services (Recruitment Facility).,
6th Floor,
Kandomkulathil Towers (Federal Bank Building),
Opp. Maharaja's College Ground,
M G Road,
Ernakulam- 682 011.
Technical Support Exec at Sutherland Global Services
