Company Name : Sutherland Global Services Inc
# Responsible for answering customer calls regarding technical issues and abide by the prescribed norms
# This is a Level 2 Support and hence would be required to support all telephony and all peripherals
# Configuration of modem & router
# Removal of virus
# Installation of windows & MAC
# Configuration of computer peripherals (Printers, scanner etc.
* Any Graduate/ 10+2 Certificate Holder
* Willing to work US shifts
* Excellent oral and written communication skills (English)
* Strong Technical Base since this is for Level 2 Support
* Operating Systems; Windows 9x, 2K, XP
* Hardware & Networking
* Basic hardware knowledge (motherboard, CD/DVD, hard disks, SMPS, keyboard etc)
* Internet technologies ; ISP, dialer application(s), email clients, browsers
* Keyboarding Skill (WPM – 35) Accuracy (85%)
* Must be able to join immediately- work location would be Cochin or Chennai based on Candidate preference
* Must have a minimum of 6 months experience with an international BPO in a Voice, Technical Support role.
* Must be able to submit proof of tenure with the last international BPO and also the last 3 months salary slips
Communication Skills:
* Verbal: Fluent in English
* Written: Good written skills in En
* An aptitude for customer service and Computer troubleshooting
Location : Chennai, Ernakulam / Kochi/ Cochin
Experience: 0 to 5 yrs
Education: (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Walk in Date : Mon-Sat,
Timing : 10AM-6PM
Address:
6th Floor,
Kandomkulathil Towers,
(Federal Bank Bui Opp. Maharaja’s College Ground,
M.G.Road ,Kerala,
India 682011.
Email Address : sonia.chandran@sutherlandglobal.com,
Telephone: -91-4844413567
Network Client Support at Sutherland Global Services
