The role of the City Operations Manager is to align the stores with the business strategy and the expected store standards, ensuring consistent delivery of superior customer experience.
The role is responsible for the P&L of the assigned 8-10 stores. The appointee will work closely with the Strategic Business Unit management and Head of Operations for Supermarket format to create and implement initiatives to improve store performance across all assigned stores.
The appointee shall be working with the Supermarket format, and will involve circa 70-80% travel across the region. It is likely that in the first six months travel will be higher as the new appointee learns about their business.
Forming part of a growing Operations function for ABRL, the role will be able to leverage best-fit initiatives in the Retail Industry.
Reports to: Unit Head for the respective Circle/Zone.
Reporting Structure: This role reports to their Unit Head, for the Circle/Zone. In the store operations team there are 8-10 direct reports and an additional team of 150 including the contract staff appointed in store operations. The role also needs a close working relationship with the Support function to ensure increased store performance.
Responsibilities: The City Operations Manager is accountable for the Revenue Generation and P&L for the assigned stores.
Train and Coach the Store Managers and the staff on the Standard Operating Procedure.
Ensure that Customer Experience in the store is not compromised, resolve any issues in the store and escalate issues that support functions need to attend to.
Execute the inventory management processes of Damage, Expiry and liquidation sales.
Work with Store Manager in implementing the shrinkage control measures.
Spot sales increase opportunities and work with the operating head to formulate appropriate sales plan for each store.
Ensure Staff in store is trained, coached, mentored and provide a good working environment.
Revenue Generation
Achieve Cluster Sales
Achieve Private Label Sales
Achieve F&V Sales
Achieve Club MORE Sales
Asset Management
Achieve Store Shrinkage, Damage and Expiry Control targets
Achieve F&V Dump & Shrinkage
People Management
Attrition Management
Team Management and Development
Ensure good working environment
Process Management
Store SOP Score improvement by implementing Best Practices
Implementation of initiatives for store operations and marketing
Location : Hubli, Delhi/NCR, Hyderabad / Secunderabad
Experience: 0 to 2 yrs
Education: (UG - Any Graduate - Any Specialization) OR (PG - Any PG Course - Any Specialization, MBA/PGDM - Any Specialization)
Desired Candidate Profile:
The City Operations Manager will have approximately 0-2 years of experience and a master in business administration from the premium business schools(Preferred list of institutes SPJIMR,IMT,Nirma,XIMB, LIBA,NMIMS,SIBM,JBIMS,MICA below).
In addition the candidate should demonstrate the following:
Is Result Oriented and has a keen drive for business acumen
Provides directions and instills trust in team
Comfortable with ambiguity and matrix environments;
High emotional intelligence, able to manage self and influence others in a constructive manner, Intuitive and Observant.
Collaborative and astute - able to build trust and respect within their network
Company Profile:
Aditya Birla Retail Limited is the retail arm of Aditya Birla Group, a USD 35 billion Corporation. The Company ventured into food and grocery retail sector in 2007 with the acquisition of a south based supermarket chain. Subsequently Aditya Birla Retail Ltd. expanded its presence across the country under the brand 'more.' with formats Supermarket & Hypermarket.
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City Operation Manager at Aditya Birla Retail
