This role advises and guides the customer regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the customer by answering questions and responding to customer requirements.
CSRs will utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction.
1) Ready to Work on rotational Shift.
2) Good Communication Skill.
3) Confident to handle assign responsibility.
4) Any graduate / under graduate can apply.
5) Rotational Shift.
6) No Female Candidate.
Note:-
B.E/BCA/ MCA/MBA Don't Apply.
Candidate should not be pursuing any kind of Course / Certification (part-time or full-time) dont apply
Location : Mumbai
Experience: 0 to 2 yrs
Education: (UG - Any Graduate - Any Specialization) OR (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Walk in Date : 6th-11th August 2012
Time: - 9.30 AM to 5.00 PM
Address:
Plot 29, MIDC,
Central Road,
Andheri East MUMBAI,
Maharashtra,India 400093.
Email Address : alpesh.master@noc.continuum.net
Freshers at Zenith Monitoring Services
